At re999, we believe gaming should be a source of enjoyment, not stress. Practice responsible gaming to stay in control of your time and money while building healthier habits.
Set a maximum deposit limit on a daily, weekly, or monthly basis. Lowering the limit takes effect immediately, but increasing it requires a 24-hour waiting period.
Decide in advance how long you want to spend on re999 each day. Once that time is up, you will be logged out automatically.
Take a temporary break from 1 day up to 6 weeks. During this period, you won't be able to log in, but your account will be automatically reactivated once the period ends.
You can choose long-term self-exclusion for anywhere from 6 months to 5 years. Your account will be fully suspended for the entire duration.
You can opt out of re999 promotional messages and bonus offers at any time. This helps reduce temptation and makes it easier to stay within your budget.
Strict age verification is carried out at the point of registration on re999. No one under the age of 18 can open an account. This is a non-negotiable policy.
Responsible Gaming means enjoying gaming while staying fully in control of your time, money, and mental wellbeing. At re999, we believe every player has the right to be entertained — but never at the cost of their daily life, relationships, or financial security.
Building a responsible gaming culture at re999 is not just about following rules — it is our ethical duty. We want every member to leave with a positive and healthy experience.
Simply put, responsible gaming rests on a few core principles:
All responsible gaming tools on re999 are completely free. Enable them anytime from your account settings.
To promote responsible gaming on the re999 platform, we follow a clear set of policies that protect our members and ensure a healthy gaming environment.
Remember, every bet carries the risk of loss. There is no guaranteed way to win at re999 — outcomes are always uncertain.
It is easy to miss the moment when casual entertainment turns into a problem. re999 wants you to recognise these warning signs early and take action quickly. If several of the following apply to you, consider seeking help:
If two or more of the above signs apply to you, do not wait — contact re999 Support or use the self-exclusion tool.
Re999 provides a set of practical tools to make responsible gaming easier. You can enable or adjust them anytime from your account settings.
Decide the maximum amount you want to deposit daily, weekly, or monthly. Any reduction to your limit takes effect right away.
Set a limit in advance on how much you are willing to lose within a given period. Once the limit is reached, your session will end automatically.
Set a limit on how long you want to play in one session. When the time is up, you will see a reminder and can be logged out if needed.
A popup will appear at set intervals showing a summary of how long you have been playing and how much you have won or lost.
Take a break from 1 day up to 6 weeks. You won't be able to log in during this time. Your account will be automatically reactivated when the period expires.
Self-exclude completely for 6 months to 5 years. Once this decision takes effect, it cannot be reversed before the period ends.
Using these tools takes courage — and that is exactly what makes it the smart thing to do. Taking advantage of re999's responsible gaming features means you are protecting yourself and the people you care about.
Family members or close friends are often the first to notice when someone has developed problematic gaming behaviour. If you spot any of the following signs in someone you care about, approach them with empathy:
In this situation, speak with compassion rather than criticism. Remember, problematic gaming is a behavioural issue — it is not a sign of weakness, but a signal that help is needed. re999's support team is also available to advise family members.
Re999 is strictly for individuals aged 18 and above. We take a firm stance on protecting minors and make no exceptions when it comes to age verification.
If you have children or teenagers at home, please follow these precautions:
If you suspect a minor is using re999, report it immediately at [email protected]. We will take swift action.
Acknowledging a problem takes courage. If you feel gaming is having a negative impact on your life, make use of the support options below:
Live chat support in Bengali is available 24 hours a day, 7 days a week. Get direct assistance with self-exclusion or setting limits.
For confidential support, email us at [email protected]. We respond within 24 hours.
Seek advice from a mental health professional. Reach out to the mental health department at your nearest government hospital or a private counselling centre.
Talk openly with a trusted family member or friend. Do not carry the burden alone — let someone close to you offer support.
Once self-exclusion is activated on re999, we immediately stop sending you all promotional messages and fully lock your account.
Re999 is more than just a gaming platform — we are committed to building a responsible community where every member's wellbeing and safety come first.
We commit to:
At re999, we believe a happy and healthy player is our true measure of success. That is why responsible gaming is not just a rule for us — it is a core value.
Answer these questions honestly. This is not a test — it is a chance to better understand yourself.
Have you spent more than your budget on gaming in the past month?
Do you keep playing even when you want to stop?
After a loss, do you find yourself betting more to try to win it back?
Have family or friends expressed concern about your gaming?
If most of your answers are "Often" or "Always", contact re999 via live chat or use the self-exclusion tool. Seeking help is a sign of strength.
Answers to the most frequently asked questions about re999's responsible gaming policy.